Frequently Asked Questions

Aifmoni Private Limited offers a range of skincare products, cosmetic ingredients, chemical raw materials, and other related products for personal, professional, formulation, and commercial use.

You can browse our products, select the required product and quantity, add it to your cart, and complete the checkout process by providing the required delivery and payment information.

We support the payment methods available at checkout, which may include online payment options such as credit/debit cards, UPI, net banking, and other supported payment methods through our authorized payment gateway.

Yes. Payments are processed through authorized payment service providers using their applicable security measures. Aifmoni Private Limited does not intentionally store complete card details, CVV, UPI PIN, or banking passwords on its own servers.

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification. Certain bulk, special, or raw-material orders may require additional processing time.

Delivery time depends on your location, product availability, shipping method, courier service, and other logistical factors. The estimated delivery time may be displayed during checkout or communicated after order confirmation. See our Shipping Policy.

Yes. Where tracking is available, you may receive a tracking number or tracking information after your order has been dispatched. You can also check it on the Track Order page.

You may request cancellation before your order is processed or dispatched. Once an order has been dispatched, cancellation may not be possible and the applicable return process may need to be followed.

Eligible products may be returned in accordance with our Refund & Return Policy. Products that have been opened, used, contaminated, altered, or improperly stored may not be eligible for return.

If your order arrives damaged, leaking, or otherwise compromised, please contact us as soon as possible with your order details and photographs/videos of the product and packaging.

We will review the issue and provide an appropriate resolution where the claim is approved.

If you receive a product different from the one you ordered, contact us with your order number and supporting photographs. After verification, we may arrange a replacement or refund, subject to our applicable policy.

Generally, opened, used, mixed, contaminated, altered, or improperly stored chemical and raw-material products may not be eligible for return due to their nature.

However, products received damaged, incorrect, or defective may be reviewed separately.

Yes. Depending on product availability, we may provide products in quantities suitable for professional, formulation, manufacturing, or commercial requirements.

For bulk requirements, customers may contact our team for further information.

Product suitability depends on the specific product. Some products may be intended as cosmetic ingredients or raw materials rather than ready-to-use skincare products.

Always check the product description, recommended application, instructions, and safety information before use.

Storage requirements vary by product. Customers should follow the storage instructions provided on the product packaging, product page, label, or accompanying documentation.

Products should be kept away from inappropriate temperatures, moisture, direct sunlight, children, and unauthorized access where applicable.

Product information may include specifications, usage information, packaging details, and other relevant information depending on the product.

For specific technical or commercial requirements, you can contact our team before placing an order.

Delivery timelines are estimates and may be affected by courier delays, weather, holidays, transportation issues, incorrect address details, or other circumstances beyond our reasonable control.

You can contact us if your shipment remains delayed or requires assistance.

Contact us as soon as possible after placing your order. If the order has not yet been dispatched, we may be able to update the address.

Once the order has been dispatched, changing the delivery address may not be possible.

You can contact us using the following details:

You can review our Privacy Policy, Terms & Conditions, Shipping Policy, and Refund & Return Policy on the respective pages of our website.