Shipping Policy

At Aifmoni Private Limited, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, dispatch, delivery, and shipping procedures.

By placing an order through our website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing

Once an order is successfully placed and payment is confirmed, we begin processing the order.

Orders are generally processed within 1–3 business days, subject to product availability, order verification, and other operational requirements.

Orders placed on Sundays, public holidays, or during non-working hours may be processed on the next business day.

Certain chemical, raw-material, bulk, or special-order products may require additional processing time.

2. Shipping & Delivery

After your order has been dispatched, it will be handed over to our courier or logistics partner for delivery.

The estimated delivery time may vary depending on:

• Delivery location
• Courier availability
• Product type
• Order size and weight
• Weather conditions
• Public holidays
• Transportation conditions
• Remote or difficult-to-service locations

The estimated delivery timeline displayed during checkout or communicated by us is an estimate and not an absolute guarantee.

3. Shipping Charges

Shipping charges may vary depending on the order value, product weight, package dimensions, delivery location, and shipping method.

The applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

For certain products, locations, or bulk orders, additional shipping or handling charges may apply.

4. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking information where available.

Customers can use the provided tracking information to check the status of their shipment through the respective courier or logistics provider.

Tracking information may take some time to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Building number
• Street/Area
• City
• State
• PIN code
• Valid mobile number

Aifmoni Private Limited will not be responsible for delivery issues caused by an incorrect, incomplete, or inaccurate address provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or customer unavailability, additional shipping charges may apply for re-dispatch.

6. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

These may include:

• Courier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Government restrictions
• Public holidays
• Strikes
• Incorrect address information
• High shipment volumes
• Other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation or refund unless otherwise applicable under our policies or applicable law.

7. Damaged or Incorrect Products

Customers are advised to inspect the package at the time of delivery.

If you receive a package that appears significantly damaged, tampered with, leaking, or otherwise compromised, please contact us as soon as possible.

If you receive an incorrect or damaged product, please contact our support team with relevant details and supporting photographs/videos where requested.

We will review the issue and, where the claim is eligible, provide an appropriate resolution in accordance with ourReturn & Refund Policy.

8. Chemical & Raw-Material Products

Certain chemical ingredients, cosmetic raw materials, or other specialized products may have specific packaging, handling, storage, transportation, or shipping requirements.

Depending on the nature of the product, shipping availability may be subject to applicable transportation rules, courier restrictions, product characteristics, destination restrictions, and other operational requirements.

We reserve the right to cancel or modify the shipping method for an order where safe or permitted transportation cannot be arranged.

9. Bulk & Commercial Orders

Bulk, wholesale, or commercial orders may require additional processing, packaging, and shipping time.

Shipping charges for large or heavy orders may differ from standard website shipping charges.

Our team may contact the customer before dispatch if additional shipping arrangements or charges are required.

10. Multiple Products in One Order

If an order contains multiple products, the products may be shipped together or separately depending on product availability, warehouse location, packaging requirements, or logistics considerations.

If an order is shipped in multiple packages, the customer may receive separate tracking information where available.

11. Returned Shipments

A shipment may be returned to us if:

• The delivery address is incorrect
• The recipient is unavailable after repeated delivery attempts
• The customer refuses delivery
• The PIN code is incorrect or not serviceable
• The shipment cannot be delivered due to circumstances at the destination

If a shipment is returned for reasons attributable to the customer, additional shipping or re-dispatch charges may apply.

12. International Shipping

Unless specifically stated otherwise on our website, our standard shipping services are intended for deliveries within India.

International orders, where available, may be subject to additional shipping charges, customs duties, taxes, documentation, import restrictions, and other charges imposed by the destination country.

Any applicable customs duties or import charges are generally the responsibility of the customer unless otherwise stated.

13. Shipping Partner

We may use third-party courier and logistics companies to deliver orders.

Once the package has been handed over to the shipping partner, delivery is subject to the shipping partner's operational procedures and service conditions.

We will provide reasonable assistance in tracking and resolving delivery-related issues.

14. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If cancellation is requested after dispatch, the customer may be required to receive the shipment and follow the applicable return process, subject to product eligibility and ourReturn & Refund Policy.

15. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

16. Policy Updates

Aifmoni Private Limited reserves the right to update or modify this Shipping Policy from time to time.

Any updated version will be published on this page and will become effective from the date of publication.