Refund & Return Policy

At Aifmoni Private Limited, we aim to provide high-quality products and a reliable shopping experience. This Refund & Return Policy explains the conditions under which products may be returned, replaced, or refunded.

By placing an order through our website, you agree to the terms of this policy.

1. Return Eligibility

A return or replacement request may be accepted in cases where:

• The wrong product has been delivered.
• The product received is damaged during transit.
• The product package is leaking or materially damaged upon delivery.
• The product is defective or does not match the product ordered.
• The product is missing from the delivered order.
• Another valid issue covered by applicable consumer law or our return policy has occurred.

The product should generally be unused, unopened, and in its original packaging unless the issue itself concerns damage, leakage, or an incorrect product.

2. Time Limit for Return Requests

Customers should contact us as soon as possible after receiving the order.

For damaged, incorrect, defective, or missing products, we recommend submitting a return or replacement request within 48 hours of delivery.

Requests submitted after this period may be reviewed on a case-by-case basis and may not be eligible unless required by applicable law.

3. Proof Required

To help us verify a return or replacement request, we may ask the customer to provide:

• Order number
• Photographs of the product
• Photographs of the outer packaging
• Photographs of the shipping label
• Unboxing video, where available
• Description of the issue
• Other information reasonably required for verification

For damaged or leaking packages, photographs/videos showing the condition of the package immediately after delivery can be particularly helpful.

4. Chemical & Raw-Material Products

Due to the nature of chemical ingredients, cosmetic raw materials, and other specialized products, certain products may not be eligible for return once they have been:

• Opened
• Used
• Mixed or formulated with another substance
• Contaminated
• Altered
• Improperly stored
• Transferred to another container

This restriction may not apply where the product was received damaged, incorrect, defective, or otherwise does not conform to the order, subject to verification and applicable law.

Customers should check the product and packaging before opening or using it.

5. Non-Returnable Products

Unless otherwise required by applicable law, the following may generally not be eligible for return:

• Opened or used chemical raw materials
• Used skincare or cosmetic products
• Products that have been contaminated
• Products damaged due to customer misuse
• Products damaged due to improper storage or handling
• Products altered or modified by the customer
• Products specifically manufactured, prepared, or procured against a customer's special requirements
• Products that are otherwise clearly identified as non-returnable on the website

6. Wrong Product Received

If you receive a product different from the product ordered, please contact us with your order details and supporting photographs.

After verification, we may arrange a replacement or provide an appropriate refund, depending on product availability and the circumstances of the case.

7. Damaged or Leaking Product

If a product arrives damaged, broken, leaking, or materially compromised during transportation, please contact us as soon as possible.

Do not use a damaged or leaking chemical or cosmetic product.

Where the claim is approved after verification, we may offer a replacement, refund, or another appropriate resolution.

8. Refunds

If your refund request is approved, the refund will generally be processed through the original payment method where technically possible.

The time required for the amount to appear in your account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

Shipping charges may or may not be refundable depending on the reason for the return and the applicable circumstances.

9. Refund Processing Time

Once a return or refund is approved, we will initiate the applicable refund within a reasonable processing period.

The actual time taken for the refunded amount to reflect in your bank account or payment account depends on the relevant payment provider or financial institution.

10. Return Shipping Charges

If the return is required because we sent the wrong product, or the product was damaged during transit and the claim is approved, Aifmoni Private Limited may arrange or bear the applicable return shipping cost.

If a return is requested for a reason attributable to the customer, return shipping or other applicable charges may be deducted from the refundable amount or may be payable by the customer.

11. Order Cancellation

Customers may request cancellation before an order is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

If the shipment has already been dispatched, the customer may need to follow the applicable return procedure, subject to product eligibility. See also our Shipping Policy.

12. Exchange or Replacement

Where eligible, we may offer a replacement instead of a refund.

Replacement is subject to product availability.

If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

13. Return Inspection

Returned products may be inspected before a replacement or refund is approved.

We reserve the right to reject a return request where the product does not meet the applicable return conditions or where the issue is determined to have resulted from misuse, improper handling, storage, alteration, or other circumstances attributable to the customer.

Nothing in this policy limits any rights available to consumers under applicable law.

14. Refund for Failed or Cancelled Orders

If an order is cancelled by Aifmoni Private Limited due to product unavailability, payment issues, shipping restrictions, technical errors, or another valid reason after payment has been received, the applicable amount paid by the customer will generally be refunded through the appropriate payment method.

15. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

16. Policy Updates

Aifmoni Private Limited may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The latest version of this policy will always be published on this page.