Privacy Policy

At Aifmoni Private Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order and purchase details
• Product preferences and enquiries
• Payment and transaction-related information
• Information provided while contacting customer support
• IP address, browser type, device information, and website activity

We collect only the information reasonably required to provide our products and services.

2. How We Use Your Information

The information we collect may be used to:

• Process and confirm your orders
• Process payments through authorized payment providers
• Arrange product shipping and delivery
• Provide order, payment, and delivery updates
• Respond to customer enquiries and support requests
• Manage customer accounts
• Provide invoices, receipts, and other transaction-related documents
• Improve our products, website, and services
• Prevent fraudulent or unauthorized transactions
• Maintain website security
• Comply with applicable laws and legal requirements

3. Payment Information

Payments made through our website may be processed using third-party payment gateways or authorized payment service providers.

When you make a payment, your payment information may be securely processed by the respective payment provider according to its own privacy policy and security practices.

Aifmoni Private Limited does not intentionally store complete debit card, credit card, CVV, UPI PIN, or banking passwords on its own servers.

Payment-related information may be shared with the relevant payment service provider only to process, verify, or complete your transaction.

4. Order & Shipping Information

To successfully process and deliver your order, we may share necessary information such as your name, mobile number, and delivery address with trusted logistics, courier, or shipping partners.

This information is used only for purposes related to order fulfillment, delivery, tracking, and customer service.

5. Refunds, Returns & Cancellations

If you request a cancellation, return, refund, or replacement, we may use your order and transaction information to verify the request and process it.

Where applicable, refund transactions may be processed through the original payment method or through the relevant payment service provider.

6. Communication & Marketing

We may use your email address or mobile number to send:

• Order confirmations
• Payment confirmations
• Shipping and delivery updates
• Important service notifications
• Account-related communications
• Product information
• Offers and promotional communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential transactional communications relating to your orders or account.

7. Sharing of Information

We do not sell or rent your personal information to third parties for their independent commercial or promotional purposes.

We may share limited information with trusted service providers when necessary, including:

• Payment gateway providers
• Courier and logistics partners
• Website hosting providers
• Technology and IT service providers
• Email and communication service providers
• Analytics and security providers
• Government authorities or legal agencies when required by law

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Keep products in your shopping cart
• Maintain login and session information
• Remember your preferences
• Understand website usage
• Improve website performance
• Provide security features
• Analyze website traffic

You can control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

9. Website Security

We take reasonable measures to protect the information provided to us from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, communication services, and other integrations.

These third parties may collect or process information according to their own privacy policies and terms. We recommend reviewing their respective privacy policies when using their services.

11. Data Retention

We may retain customer information for as long as necessary to:

• Complete transactions
• Provide customer support
• Maintain order and accounting records
• Handle refunds, returns, or disputes
• Prevent fraud and misuse
• Meet legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

12. Your Information

You may contact us if you believe that the personal information we hold about you is incorrect, incomplete, or needs to be updated.

Where applicable, we may assist with requests to access, correct, or update your personal information, subject to applicable laws and reasonable verification requirements.

13. Changes to This Privacy Policy

Aifmoni Private Limited may update this Privacy Policy from time to time to reflect changes in our website, products, services, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page. We recommend checking this page periodically for the latest version.

14. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, payments, orders, or our privacy practices, you can contact us: